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Support & Response |
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Inverted Pyramid Management Philosophy |
I can guarantee two things: on-site problems will inevitably occur; all problems will be handled immediately and responsibly. |
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Mandatory top performance and quick response are paramount to client satisfaction. Harvard’s “Inverted Pyramid” management structure see, counters the traditional roll of management, by focusing on, and supporting the needs of the employee. Our Onfy managers constantly ask employees “what do you need to do your job more effectively?” and they respond with immediate action. The success of this system enables Harvard to attract and retain quality employees. |
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©2003 Harvard Cleaning Services, Inc. |
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