Support/Response

Support & Response

Inverted Pyramid Management Philosophy
The Inverted Pyramid empowers employees at every level, inherently gaining their respect and loyalty while motivating them to perform at optimal levels.

I can guarantee two things: on-site problems will inevitably occur; all problems will be handled immediately and responsibly.

Mandatory top performance and quick response are paramount to client satisfaction. Harvard’s “Inverted Pyramid” management structure, counters the traditional roll of management, by focusing on, and supporting the needs of the employee.

Our managers constantly ask employees “what do you need to do your job more effectively?” and they respond with immediate action. The success of this system enables Harvard to attract and retain quality employees.